Frequently Asked Questions
Everything you need to know about upgrading your sanctuary.
How do you ensure the safety of tile shipments?
We use specialized reinforced crating and heavy-duty protective layering to ensure your tiles and bathware arrive without cracks or chips. All shipments are fully insured for your peace of mind.
Can I request samples before placing a bulk tile order?
Yes, we offer sample swatches for most of our tile collections. This allows you to verify the texture, color, and finish in your home's natural lighting before committing to a full order.
What is your return policy for bathware fixtures?
Unused items in their original packaging can be returned within 30 days of delivery. Please note that installed fixtures or custom-cut materials are not eligible for return.
Do your products come with a manufacturer warranty?
Absolutely. All Blue Leaf Bathware products carry a standard manufacturer warranty ranging from 2 to 10 years, depending on the specific category (faucets, tubs, or ceramics).
How long does standard shipping take for large items?
Due to the weight and fragile nature of bathware, large items typically arrive within 7-14 business days. You will receive a tracking link and a delivery appointment call once the order reaches your local hub.
Are your tiles suitable for both floor and wall applications?
Application varies by material. While all our floor tiles can be used on walls, certain decorative wall tiles are not rated for floor traffic. Please check the 'PEI Rating' in the product specifications.